Support
Answers to the questions we get most. If yours isn't here, write to us — a person reads it.
[email protected]Your Premium access
Yes. Sign in to the app with the same Scanily account. Your Premium status syncs automatically when the app launches.
No. Premium covers a fixed period — 30 days or 365 days — and does not renew automatically. When it ends, you choose whether to pay again. There is nothing to cancel.
Open the app and sign in. Premium status syncs automatically on launch. If it still shows free after 5 minutes, email [email protected].
Documents & privacy
By default, no — your documents, recognized text, and signatures stay on your device. If you enable optional Cloud Sync, protected document copies are uploaded so your library can be restored across your devices. Recognized OCR text is not uploaded as part of Cloud Sync.
Cloud Sync is not a zero-knowledge service. Scanily can access service-side copies when reasonably necessary to operate or secure the service, respond to a support request, or comply with law.
Account & refunds
Go to Settings → Delete Account inside the Scanily app, or request deletion from the account deletion page on this site. Either way we email you a confirmation link first.
We offer refunds within 48 hours of purchase if you have not used premium features. Contact [email protected] to request one.
Need to close your account? Request account deletion — you can do this without the app installed.