ScanilySupport
Answers to the questions we get most. If yours isn't here, write to us — a person reads it.
support@scanily.netOpen Scanily on your phone, go to Settings and tap "Upgrade to Premium". You'll be redirected here to complete payment via Chargily.
No. Premium covers a fixed period — 30 days or 365 days — and does not renew automatically. When it ends, you choose whether to pay again. There is nothing to cancel.
Open the app and sign in. Premium status syncs automatically on launch. If it still shows free after 5 minutes, email support@scanily.net.
We accept Edahabia and CIB cards via Chargily (Algerian payment processor).
By default, no — all documents and signatures are stored only on your device. If you enable Cloud Sync (a Premium feature), your files are encrypted on your device with AES-256-GCM before upload and stored on our servers only in encrypted form. Scanily is not end-to-end encrypted: we hold your encryption key so that you can restore your documents on a new device, which means we are technically able to decrypt them. Text extracted by OCR is never uploaded.
So that losing your phone does not mean losing your documents. A key only you held would make every synced file unrecoverable the moment it was lost, with no way for us to help. We chose recoverability over a stronger guarantee, and we would rather say so plainly than imply we cannot read your files.
Go to Settings → Delete Account inside the Scanily app, or request deletion from the account deletion page on this site. Either way we email you a confirmation link first.
We offer refunds within 48 hours of purchase if you have not used premium features. Contact support@scanily.net to request one.
Need to close your account? Request account deletion — you can do this without the app installed.